Bobo Sam 03 Juil 2010, 13:26
Je vous fait partager une réponse de Koto à un revendeur suite aux défauts détectés :
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"Dear xxxx,
We are terribly sorry for latest painting problem found for our Marvel FINE ART STATUE.
We are now seriously investigating the root cause of this problem and we have almost
found it. We will officially announce the analysis report in the end of this week or at
latest in the beginning of next week.
We will inform this problem to our official distributor today, so please kindly send back
all your stock items for Captain America and Thor to our distributor. I believe you are
buying from x.. Correct ? We will replace them to good ones through our distributors
for sure. We will let you know the schedule once decided.
We are very sorry to trouble you with such a problem. One of our company policy is
“We will continuously challenge to make high quality products in the market.” So, please
believe us that we will clear this problem and recover our image of Craftsmanship.
Thank you for your message and please feel free to contact with us anytime,
Best regards,
Hideo Tadai
General Manager, International Sales & Marketing Div."
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